Island Savings Service Level Program

Toro’s Service Level Assessments include facilitating the development of service level standards with CU management team, mystery shopping to assess service at CU branches and competitors, reporting on findings, conducting focus groups with management and staff to further understand why the service gaps exist and facilitating development of strategies to close the gaps.  Our research metrics are tailored to assess internal employee training around the client’s sales process.

Toro’s program has been nationally recognized and we’ve been a keynote speaker at MACU discussing the great success of this program